COVID-19 TEMPORARY CHANGES

Dental services phased reopening

We are planning the first phase of increasing dental services for our patients, beginning May 26. This phase will include offering urgent dental services, in addition to the emergency services currently being provided. Many of our offices will be open 7 days a week, with extended hours, to see patients with high-priority dental care needs.

Urgent and emergency services

Some examples of urgent and emergency dental conditions and services include:

  • Cavities that could lead to pain if not treated
  • Replacement of temporary fillings
  • Temporary crowns
  • Broken removable prosthetics, such as dentures, impacting function (like chewing)
  • Non-aerosol-generating procedures, such as final cementation of crowns and bridges and orthodontic care

Keeping you safe

Your health and safety remain our top priority. In addition to environmental changes, such as sneeze guards and air filters at all clinics, and thorough cleaning, our dental offices will have safety protocols in place to protect members’ health, including:

  • COVID-related screening questions at all entrances
  • Temperature screenings at selected entrances
  • A modified check-in process, allowing patients to wait in their cars
  • Expanded hours and days to promote more social distancing
  • Limited aerosol-generating procedures

Getting care

  • If you have a dental emergency or urgent concern, please call Member Services, 24 hours a day, at 1-800-813-2000 (TTY 711).
  • If you have a postponed dental appointment, we’ll reach out to you about your care options or to reschedule.
  • For more information about COVID-19, including how to protect yourself and get care, please visit kp.org/coronavirus.