Privacy Policy

Privacy Introduction

When you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help provide you with better service. We are committed to protecting the privacy of the users of this website and have therefore provided this Privacy Policy for site users of

Health Information Privacy

If you provide health information that identifies who you are (as when health information also includes your name or Social Security number) we will only use and disclose such information as stated in the Kaiser Permanente Notice of Privacy Practices. The Notice of Privacy Practices is different for each of the geographic regions we serve. Select the Notice of Privacy Practices for your Kaiser Permanente region: Oregon/Washington

Information Privacy

In general, when you visit our website and access information you remain anonymous. Before we ask you for information, we will explain how this information will be used. We will not provide any of your personal information to other companies or individuals without your permission.

We will not collect any membership or policy application information on this website. If you apply for Kaiser Permanente membership, you will be directed to the Kaiser Permanente site,

We collect information from you when you contact us through our Customer Service pages. We will collect your name, email address, and health information that will help us identify you and assist you with your questions. Use and disclosure of health information includes using the information to provide treatment to the individual, to make payments for such treatment, and to conduct ongoing quality improvement activities. Our use and disclosure of an individual’s personal information (including health information) is limited as required by state and federal law. We do not sell or rent personal information about visitors to this site or customers who use the site.

Website Visitor Data

Like most website servers, we use log files to help us gather information on the general workings of the website. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc., are not linked to personally identifiable information. IP addresses are tied to personally identifiable information to enable our Web-based service.

Use Of Cookies

We may use cookies for various reasons. Cookies enable us to provide you with a better experience by allowing us to understand what areas of the website are of interest to our visitors. These cookies do not track individual information. If you choose to disable cookies in your browser, you can still access most of the website.

Data Storage In The United States

The information that is collected on this website will be stored and processed on databases in the United States.

Opt Out

If you have given us permission to send emails to you, you may opt out of that permission at any time by following the “unsubscribe” information at the bottom of the email.


We do not knowingly allow Kaiser Permanente members under the age of 13 to create accounts that allow access to the secured features of this site.

Notification Of Changes

We may revise this Privacy Statement from time to time as we add new features or as laws change that may affect our services. If we make material changes to our Privacy Statement, we will post notice of this on our Web site. Any revised Privacy Statement will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We include a version number on this Privacy Statement consisting of the date (year, month, and day) it was last revised. We encourage you to periodically reread this Privacy Statement to see if there have been any changes to our policies that may affect you.