Cancellations and Referrals

Appointment Cancellation Policy

Please use our automated cancellation system by calling 1-800-448-6118. Select option 2 from the main menu and enter your Kaiser Permanente identification card number. Stay on the line until your cancellation is processed. Please cancel 24 hours before your appointment.

Community Referrals

Affiliated community dentists are not part of Permanente Dental Associates (PDA). They are dentists credentialed by PDA for Kaiser Foundation Health Plan of the Northwest, and they have a contract with PDA. If your PDA dentist decides that you require covered services not available internally from a PDA dentist, he or she may refer you to an affiliated community dentist. You must have a written, authorized referral from Kaiser Permanente in order to receive a covered service from an affiliated community dentist.

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