GETTING CARE SAFELY
Kaiser Permanente Dental offices are all open, with more capacity to serve our members, and to support physical distancing. Our hours of operation are Monday through Friday, 7 a.m. to 6 p.m., and Saturday-Sunday, 8 a.m. to 4:30 p.m. (Valley River Dental Office is closed on Wednesdays.) Weekend appointments are available at rotating locations.
Urgent and emergency dental services are available daily at varying locations. These services are offered 7 days a week for your convenience. Click here to see examples of urgent and emergency dental conditions
Members may also use our virtual dental care options, including phone and email, to connect with their dental care teams about non-urgent issues.
If you have a dental concern or to schedule an appointment, please call Member Services, 24 hours a day, at 1-800-813-2000. For more information about COVID-19 and staying safe, visit kp.org/coronavirus.
Watch the video below to learn about safety measures we’ve implemented in our dental facilities and what to expect at your next appointment.
COVID-19 SAFETY MEASURES
The health and safety of our members is always our top priority. In response to COVID-19, we have taken precautions to ensure our dental offices are operating safely and efficiently. This includes installing new air filtration systems, installing hospital-grade air purifiers, increasing sanitization of exam rooms, and limiting certain procedures that are considered higher risk.
We also have additional safety protocols in place to protect our members’ health, including:
- Important COVID-related screening questions at all entrances
- Required masks for members and staff
- Temperature screenings at selected entrances
- Modified check-in process, allowing patients to wait in their cars
- Expanded hours and days to promote more physical distancing
The current visitor policy for Kaiser Permanente dental offices is as follows:
Adult patients: No visitors allowed because of aerosol-generating procedures. (Exceptions: A patient with a disability may have one personal assistant in addition to a family member if essential for the patient’s physical or emotional well-being and care. Interpreters, including ASL, are also allowed.)
Minor patients: One accompanying parent or family member allowed; two if the minor is under 12 months.